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Programs & Services

The Office on Aging (OOA) administers more than 27 different programs and services that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout Riverside County. These programs and services are provided locally by the OOA and other contracted agencies.  All programs and services are free to those who meet the minimum qualifications for each program. Call today to learn more and to see if you qualify 877-932-4100.

The OOA team is available to assist you from 8:00 a.m. to 5:00 p.m., Monday through Friday.

Service Descriptions

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HelpLink Information & Assistance

HelpLink Information & Assistance

Office on Aging staff are trained resource specialists providing immediate services including options counseling, dependent adult/elder abuse education and prevention training, limited utility assistance, and benefits enrollment and recertification assistance.  Call today to see how our HelpLink staff may be able to assist you (877) 932-4100.

HelpLink Information & Assistance

COVID-19

In response to the federally declared State of Emergency surrounding the COVID-19 outbreak, we have taken the necessary precautions to protect the public and our employees.  For the most up-to-date information on COVID-19 and related resources, please visit the Public Health website by clicking here.

Care Coordination & Case Management

Care Coordination & Case Management

OOA is a designated Aging and Disability Resource Connection and Benefit Enrollment Center, which means we have various programs providing short-term, long-term, medical case management, family caregiver support, and other supports and services to help coordinate care for older and disabled adults.

Social Engagement, Community Education, & Outreach

Social Engagement, Community Education, & Outreach

Programs and services providing information and assistance with public transportation reimbursement to volunteers who transport older adults, and a range of programs and services designed to encourage disabled and older adults to be socially engaged.

Nutrition & Meal Services

Nutrition & Meal Services

Meal programs for senior/community centers and homebound older adults, and nutrition classes and information to encourage healthy choices on a limited budget.

Long-Term Care Ombudsman

Long-Term Care Ombudsman

Professional staff and trained volunteers investigate and resolve complaints made by, or on behalf of, residents of long-term care facilities. To contact the Long Term Care Ombudsman directly,
call 1-833-772-6624.

Health Insurance Counseling and Advocacy Program

Health Insurance Counseling and Advocacy Program (HICAP)

Provides community education and individualized one-to-one counseling on Medicare, managed care, and other private health insurance issues. To contact a HICAP counselor directly,
call (909) 256-8369, or toll free (800) 434-0222.

 

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