RIVERSIDE COUNTY OFFICE ON AGING

Programs and Services

Aging & Disability Resource Connection Program (ADRC)
Care Coordination
Caregiving
Care Transitions Intervention (CTI)
Community Outreach and Education
Community Elder Abuse Education
ENCORE
Health Insurance Counseling and Advocacy Program (HICAP)
Fit After 50
Grandparents Raising Grandchildren
Health Promotion
Hospital Liaison
Legal Assistance
Network of Care
Nutrition
Ombudsman Services (Facility Visits)
Personal Care / Homemaker Services
Senior Employment
Senior HelpLink
Senior Surplus Distribution
Volunteer Services
Transportation
911 Senior Emergency Cellular Phone Program

 

Aging & Disability Resource Connection Program (ADRC)

In 2008, the Riverside County Office on Aging received the designation of an Aging and Disability Resource Connection (ADRC). The ADRC initiative is a collaborative effort of the U.S. Administration on Aging and the Centers for Medicare and Medicaid Services. This initiative is designed to streamline access to long-term services and supports by creating “no wrong door” approach to assisting all individuals, regardless of age, ability or income.

ADRC services are provided by multiple partner organizations based in local communities; thus creating a seamless, holistic service delivery system that maximizes resources, enhances quality of life, upholds the dignity of consumers, and provides greater options for choice. ADRC partners work together toward the goal of helping consumer in planning for their current and future long-term needs in effort to avoid unnecessary institutionalization.

Care Coordination

Seniors and persons with disabilities wanting to live independently in the community often face many challenges due to increasing frailty, chronic medical conditions, functional disabilities, limited income, a stressed and overwhelmed family caregiver, depression from multiple losses, lack of knowledge of community resources and services, a limited support network, gaps in services, are among many factors that may limit their independence and ability to live safely in the community.  Care Coordination services can offer a viable alternative to institutional care and provide seniors, persons with disabilities and family caregivers the opportunity to explore multiple community options for care in the home.  Trained social workers and public health nurses are available to conduct comprehensive in-home evaluations of needs and assist individuals and their family caregivers to navigate a complex community care system that will provide valuable linkages to services that serve to enhance and sustain an individual’s independence at home and reduce the risk of premature or inappropriate nursing home placement.  Riverside County Office on Aging offers a full continuum of care coordination programs including:

  • Multiple Senior Services Program (MSSP): A Medi-Cal Waiver program designed to meet the needs of frail Medi-Cal eligible seniors.
  • CareLink Program: Services targeted to seniors and disabled individuals over eighteen years of age who want to remain at home.
  • Access Program: Short-term program targeted to explore care options and community services for seniors and adults with disabilities.
  • Family Caregiver Support Program: Provides support and resources to caregivers so they can continue to provide vital services for their loved ones.
  • Grandparents Raising Grandchildren Program: A unique program that provides assessment, advocacy and service linkages for grandparents and their grandchildren.

One call will link you to these vital care coordination services. Our trained HelpLink staff will connect you to the services and care coordination program that addresses your unique situation and need.

Within Riverside County Call: (800) 510-2020

Outside Riverside County Call: (951) 867-3800

Care Transitions Intervention (CTI)

Care Transitions Intervention (CTI) , an evidenced based, short term intervention developed by Dr. Eric Coleman, is a four-week, self-management program designed to provide participants discharged from acute care settings with skills, tools and the support of a transitions coach to ensure that their health and self-management needs are met. A goal of CTI is to help patients avoid repeat hospitalizations and potentially unnecessary institutionalization.

Hospital Liaison

A social worker from the Office on Aging is embedded in acute care hospitals to partner with the hospital social workers and discharge planners to address the multifaceted issues facing seniors and disabled adults seeking to return home after an acute care admission. The Hospital Liaison collaborates with patients and hospital staff in the discharge planning process with a view towards building a more comprehensive safety net of coordinated care services post discharge, and to maximize their work together to reduce unnecessary duplication and lengthy intake and assessment processes. Office on Aging Liaisons are currently in the Riverside County Regional Medical Center and Desert Regional Medical Center, with plans to expand to more hospitals throughout the county.

Caregiving

As part of the National Family Caregiver Support Program, under the Older American’s Act, the Office on Aging provides support to caregivers who are caring for grandchildren and/ or older adults, and coordinates services to develop a system that is comprehensive and useful.

Services provided include

Eligibility for these and other services may vary.

Care Pathways

The Care Pathways Program is designed for family caregivers who face challenges managing their caregiving responsibilities for a friend or loved one, 60 years of age or older, by offering both educational and group support. The program is delivered in a series of 12 weekly, two-hour workshops. The long-range goals are to create a group therapy atmosphere and to significantly decrease the risk of depression among caregivers.

Community Outreach and Education

Riverside County Office on Aging offers education through a variety of innovative programs.

The InfoVan Program is an exciting outreach program designed to help older adults and adults with functional limitations to remain as healthy and independent as possible for as long as possible. The InfoVans travel throughout Riverside County, stocked with an array of useful information and assistance tools.

The purpose of the InfoVan is to assist and enable these individuals by:

  • Empowering them with life-enhancing information and encouragement that they can utilize to assume responsibility for their own health and well-being.
  • Increasing knowledge of, and access to, vital health and social services in the Riverside County area.

Providing quality caregiver information (including access-to-services information) to adult children, relatives, neighbors, and/or anyone who provides care and support for older adults and adults with functional limitations in the community.

The Nutrition Info Van promotes Senior Nutrition Programs and education related to dietary practices.

                       

Click here to view InfoVan Calendar

Community Elder Abuse Education

Community Elder Abuse Education for the prevention and detection of elder abuse, neglect, or exploitation; by offering public education, outreach and by directing complaints to the appropriate agencies.

ENCORE – Enhanced Network of Community Opportunities and Resources for Employment

The ENCORE Program is designed to assist knowledgeable workers age 50 and over with embarking on a second career. Mature workers will be offered a flexible and streamlined framework that will allow them to continue working, but in a less traditional way.

Program highlights include:

  • Schedule flexibility: part-time, full-time, intermittent work, or telecommuting
  • Short-term projects with clear start and finish dates
  • Opportunities for mentoring or special projects that utilize their experience
  • Matching existing skills to opportunities
  • A streamlined intake, referral, and feedback/mentoring process for participants and organizations
  • Ability to assist with additional skills training for those transitioning into a new career
ENCORE Office on Aging Flyer

Encore brochure 5.12.14.pdf

Fit After 50

The Fit after 50 evidence based exercise program emphasis is on improving strength, balance and mobility using stretching, upper and lower body resistance and core exercises to prolong independence, prevent falls, and prevent or decrease the effects of chronic illnesses. The program has been in existence for almost 10 years with classes throughout Riverside County.

The classes are unique in their design, location and focus. Curriculum was developed in cooperation with the California State University, Fullerton, to address the health issues of older adults. The pace and music is suited to older adults and the classes are offered in areas frequented by older adults Trainers receive focused training on issues facing older adults: functionality, balance, mobility and flexibility with sensitivity to joint replacement, arthritis, and balance limitations.

The program uses resistance cords with graduated resistance levels to build muscle tissue and strength. Specific balance exercises help to improve balance and stretching of the upper and lower body for flexibility and mobility incorporating proper abdominal breathing exercises. In addition to improved balance and flexibility, older adults benefit by living more active, healthier lives. A growing body of research points to mental and physical health through exercise, including lower injury and mortality rates, decreased rates of depression and fewer physical limitations.

NO cost classes are offered throughout Riverside County. For information and registration contact the Office on Aging at: 1-800-510-2020

Grandparents Raising Grandchildren

The goal of the Grandparents Raising Grandchildren (GRG) Task Force is to address the multiple, complex issues faced by grandparents who have taken the responsibility of primary caregiver so that their grandchildren may live safely and with a sense of belonging. The program provides a central point of access for information and linkages to available services among county programs and the community at large. The Task Force also serves to identify needs and resources; collect data and advocate on behalf of grandparents to further meet their needs through case management, support groups, child care subsidies, and education.

Health Insurance Counseling and Advocacy Program (HICAP)

HICAP provides information and assistance with Medicare, managed care (HMOs), long-term care insurance and other related health insurance issues. Trained volunteer counselors offer objective information to help seniors and other Medicare beneficiaries make good health care decisions. When problems arise, HICAP counselors can help resolve them. Along with local individual counseling, HICAP offers community education presentations. All services are free of charge. For information regarding access to our HICAP program click  www.hicaprc.org .

Health Promotion

Healthy Options Program (HOP):

This Chronic Disease Self-Management Program from Stanford University is an evidence based program that is a lay-person participant education program offered to older adults experiencing chronic health conditions such as hypertension, arthritis, diabetes, heart disease and/or stroke. The older adult’s caregiver(s) can attend as well.

This program provides information and teaches practical skills on self-managing chronic health problems. The Office on Aging has two certified Master Trainers who certify Peer Leaders for this program so it may be offered throughout the Coachella Valley. These Peer Leaders facilitate the workshop encouraging participation and feedback with attendees. HOP gives people the confidence and motivation they need to manage the challenges of living with a chronic health condition.

Legal Assistance

The Legal Assistance Program ensures the rights and entitlements of persons sixty (60) years of age or older by providing or securing legal assistance such as: information, advice, counseling, administrative representation and judicial representation to an individual or to a group. Legal representation is provided by a member of the California State Bar or a non-attorney under the supervision and control of a member of the California State Bar.

Network of Care

Network of Care is a comprehensive, Internet-based resource for the elderly and people with disabilities, as well as their caregivers and service providers. Among the wealth of information and resources contained in this dynamic interactive web site, users can get assistance with medications, search for services, use the health library, search for assistive devices, link to city, county, state and federal governments, track legislation and give feedback to legislators, complete and print a personalized emergency care card, use a password protected personal folder to keep track of medical information and store personally selected resources. www.riverside.networkofcare.org is a portal into a new world of web-based services and supports for seniors, persons with disabilities, caregivers and service providers.

Nutrition

Congregate and home-delivered meals are provided to persons sixty (60) years of age or older and spouses of someone 60 or older.  Congregate service is available at over 30 sites throughout Riverside County.  The Home Delivered Meals Program is for persons who may be at nutrition risk with transportation or health issues that would prevent them from accessing a Congregate Meal Program site or prevent them from taking care of their own nutritional needs. For more information regarding our program call: 1-800-510-2020. click here for Meal site information

Ombudsman Services (Facility Visits)

Volunteers are trained to provide advocacy and support to vulnerable individuals in nursing homes. This includes record review, one-on-one client meetings, follow-up, and investigating and resolving a complaint to make sure that seniors are getting the treatment they deserve and the care that they need. For more information regarding the Ombudsman Program or for opportunities to volunteer call: 1-800-510-2020

Personal Care / Homemaker Services

Nursing, therapies, and personal care services are provided by nurses, licensed allied health professionals, and home health aides. Homemaker services may include housekeeping, cooking and grocery shopping.  Care may be provided daily or intermittently. For more information regarding how to receive Personal Care/ Homemaker Services call: 1-800-510-2020

Senior Employment

The Senior Community Service Employment Program (SCSEP) is a community service and work based training program for older workers. Authorized by the Older Americans Act, the program provides subsidized, service-based training for low-income persons 55 or older who are unemployed and have poor employment prospects. Eligible Program Participants must be at least 55, unemployed, and have a family income of no more than 125% of the federal poverty level.

SCSEP provides both community services and work-based training. Participants work an average of 20 hours a week, and are paid minimum wage. They are placed in a wide variety of community service activities at non-profit and public facilities, including day-care centers, senior centers, schools and hospitals. It is intended that community service training serves as a bridge to unsubsidized employment opportunities.

View the flyer here

Senior HelpLink

Senior HelpLink connects seniors, adults with disabilities, family members, professionals, and the public at large with assistance, referrals, education, and advocacy. The following outlines the scope of Senior HelpLink services:

  • Information regarding programs and services within Riverside County that would assist consumers to remain independent in their homes.
    Personal Care Adult Day Care Congregated Meals
    Homemaker Care Management Legal Assistance
    Transportation Home Delivered Meals Employment
    Housing Health Care *and many more
  • Referral, linkage and follow-up to ensure successful access to Office on Aging and available community resources.
  • Education and advocacy for the prevention and detection of elder abuse.
  • 211 Riverside County: 2-1-1 is an easy to remember telephone number that connects people with important community services and volunteer opportunities in Riverside County. For emergencies, individuals are instructed to dial 9-1-1.
  • Outreach, information, enrollment assistance and follow-up to Medicare beneficiaries regarding Medicare Part D. Information and enrollment assistance will be provided through our toll-free information line, at sites the Info Vans visit, at health fairs, and as a part of care management services.

    Additionally, Senior HelpLink coordinates intake for two unique partnership programs:
  • Transportation Reimbursement Information Project (TRIP): A program that reimburses expenses to volunteer drivers who assist seniors with various errands such as doctor visits, grocery shopping, etc. 
  • Senior Home Repair: A program that provides home repair services to seniors and adults with disabilities.
  • After hour information provided by 211 Riverside County: 2-1-1 is an easy to remember telephone number that connects people with important community services and volunteer opportunities in Riverside County.
  • For emergencies, individuals are instructed to dial 9-1-1.

    For more information regarding Senior HelpLink call: 1-800-510-2020

HelpLink: Information and Assistance Call Center

HelpLink serves as a key component of the Office on Aging, Aging and Disability Resource Connection (ADRC) service delivery system and the entry point for consumers needing information and referral to public and community based service programs. The best way for seniors, persons with disabilities and family caregivers to become familiar with the wide choice of support services available in Riverside County is to call the Office on Aging, 1-800-510-2020 and speak with an Information and Assistance Specialist. These specialists know about programs, eligibility, current availability and procedures to obtain needed services and supports. Information and Assistance Specialists will direct individuals to the appropriate service and follow-up to ensure that they have received the help they need. Referrals can also be made to other agencies on the consumer’s behalf when the information provided by the consumer indicates another agency’s program can help. Everyone is eligible to receive this guidance free of charge and without obligation. Bi-lingual specialists are available for both English and Spanish speaking callers. To learn more about the program, call: 1-800-510-2020

Options Counseling and Decision Support

HelpLink Information Specialist provide interactive decision-support and option counseling to consumers, family members and/or significant others to ensure they are supported in their deliberations to determine appropriate resources in accordance with the consumer's needs, preferences, values, and individual circumstances. To learn more about the program, call: 1-800-510-2020

Senior Surplus Distribution

Surplus food distribution is a unique program that collects and distributes surplus food to those in need. For more information regarding this program and how to become eligible call: 1-800-510-2020

Transportation

Assistance with identifying and accessing transportation resources which may include transit passes, volunteer driver program, mobility training and vehicle modifications for improved accessibility. To learn more about transportation options call: 1-800-510-2020

Volunteer Services

The Riverside County Office on Aging sponsors the RSVP Volunteer Program in the Coachella Valley and Blythe. RSVP is part of a national community service program which has been in the Coachella Valley for over 42 years. RSVP offers volunteer recruitment, retention and recognition in Eastern Riverside County. The program's mission is to place older adults, age of 55 and over, into volunteer positions within community based organizations and local municipalities throughout the Coachella Valley and Blythe. Once serving, the volunteer’s experience and skills can help to better their communities, as well as keeping the volunteer healthier, happier and living independent longer.

Additionally, we assist individuals of all ages to find volunteer placements within the agency of Office on Aging County-wide.

To reach the Volunteer Coordinator and explore volunteer opportunities, call: 1-760-771-0501

911 Senior Emergency Cellular Phone Program

Cellular phones are delivered to at-risk seniors 60 years of age or older who live alone, or with a caregiver, and may have difficulty reaching a stationary phone in an emergency. The phones are not connected to a service, but are still capable of connecting the Senior to the 911 emergency response system.

To learn more about the program, call: 1-800-510-2020

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